I tried one survey company (don’t remember now which) they sent a reasonable amount of them my way, but I never qualified to take the entire survey…either I had to answer that someone in the household was gluten free or that I didn’t have senior pets or some other random question, and it would kick me out and tell me thanks, but you don’t qualify….got discouraged and gave up 🙁
I know this is kind of an older comment, but just in case you haven’t gotten it resolved yet, just email the address that they have in the email/website. They have always answered me promptly whenever I email them with a question or concern. They should be able to fix the problem for you!! I love Pinecone too; definitely worth trying to have them fix it.
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