I know this is kind of an older comment, but just in case you haven’t gotten it resolved yet, just email the address that they have in the email/website. They have always answered me promptly whenever I email them with a question or concern. They should be able to fix the problem for you!! I love Pinecone too; definitely worth trying to have them fix it.
Congratulations go to Panel Place, which gets 2nd place on the Survey Cool list of the best paid survey sites for 2018, but just what makes it so good? Above all else is the fact that it has a very large number of surveys to choose from, so there really is something for everyone. It does this because it includes surveys available from a variety of other top survey providers, including Toluna and Valued Opinions. It’s available to users across the world as well, and payment can be made by way of a gift card or sent securely to a PayPal account. It’s a deserving number one.
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I also have used Synovate Global Opinion Panels, which is now I-Say by Ipsos. They send you surveys pretty frequently and the points you accumulate can turn into actual money! You can receive an actual check from them, or choose to redeem for a gift card. I haven’t cashed out with them since they changed into the new system, just because I’ve really stopped taking the surveys because I’m lazy 🙂 Here’s the link: http://i-say.com/Rewards/RewardsProgram/tabid/203/language/en-US/Default.aspx
**NO PURCHASE NECESSARY. Open to legal residents of the 50 United States (D.C.) who are eligible to participate on a Survey Sampling International Panel and meet the minimum age requirement for the respective Panel. Quarterly drawings; enter by December 31, 2016 to be included in next drawing. To enter and for Official Rules, including odds, mail-in method of entry, and prize descriptions, visit here. Void where prohibited.
Return on Time: 3.5/5.0- Their payrate isn’t overwhelming- the average per hour hovers around $3. Depending on the user’s activity on the website, it can take anywhere from a couple of days to as long as a month just to earn CashCrate’s cash-out amount of $20. You certainly won’t be making top-dollar with this site, but despite their low pay they do pay their members consistently.
Allan Liwanag is a personal finance blogger who paid off at least $40K debt in 3 years by adopting simple and extreme saving techniques while ensuring his family's needs were taken care of. An analyst by day and dedicated blogger by night, he loves to share his thoughts - based on his research, personal knowledge, and experience - on topics related to family, life, and money. Allan lives with his family in Maryland, USA.