I know this is kind of an older comment, but just in case you haven’t gotten it resolved yet, just email the address that they have in the email/website. They have always answered me promptly whenever I email them with a question or concern. They should be able to fix the problem for you!! I love Pinecone too; definitely worth trying to have them fix it.
One other well paying survey site is Vindale Research. They have been around for awhile. I just joined them and got $2.00 just for creating a account. The thing I like the best about them is they send you brand new surveys to your email with how much you will be paid to take them. They also offer to transfer your money to your paypal account or send you a check. Check them out and sign up here http://tryvindale.com/VJTb1g9Q