I know this is kind of an older comment, but just in case you haven’t gotten it resolved yet, just email the address that they have in the email/website. They have always answered me promptly whenever I email them with a question or concern. They should be able to fix the problem for you!! I love Pinecone too; definitely worth trying to have them fix it.
We've tested hundreds of sites where you can take paid surveys for money and we've found that Swagbucks by far is our #1 pick. They've been around for years and have a solid track record of paying their users. Plus, we also like that they offer opportunities to get paid for doing things other than surveys, like signing up for offers or shopping in their portal.
Something very important to note before signing up at any site claiming to pay you cash to take surveys is that all legitimate sites offering online surveys that pay do not charge registration fees – they are free to join. Some sites may even offer you bonus as you sign in, to show you they are happy you have become a part of their team and helping them increase their revenue.
Survey Club has been offering online paid surveys since 2005, and in the fast paced every changing world of the web that’s a reassuringly long amount of time. They are a bit of an acquired taste, in that they specialise in long, detailed surveys for high end clients rather than the quick and cheerful consumer surveys that you may be more familiar with. Whilst this does mean that you may have to commit a bit more time, it does mean that if you have the patience to persevere with them they pay more money than most survey and reward sites. They also offer local taste tests (see what I said about ‘an acquired taste’?), and secret shopper opportunities.
It’s a very well-known scam. You cash the check, then they ask you to either wire some of that money back to them as some sort of fee or buy something for them and send the item to them. So, you deposit the check, then wire some cash to them thinking that the check you just deposited will cover that. A few days later, after you already send them the money, the check will bounce and the money you send to them will come out of your own account.