I know this is kind of an older comment, but just in case you haven’t gotten it resolved yet, just email the address that they have in the email/website. They have always answered me promptly whenever I email them with a question or concern. They should be able to fix the problem for you!! I love Pinecone too; definitely worth trying to have them fix it.
They used to be cash-only, but in 2013 they switched over to a points system. Panelists can share their opinions in surveys and complete other various offers in exchange for points. 100 points is equal to $1, and most of their surveys pay up to $3. Survey topics are diverse and cover a variety of different topics. Pinecone Research is unique in that they emphasize consumption related surveys more than other panels.
CashCrate is a great site pairing traditional surveys with a range of unique deals that can help you make money online. After signing up with a few details and filling in a brief survey for your profile, so CashCrate can identify some basic demographics, you’ll be awarded your first 25 cents and be on your way to greater riches! The best deals and offers are available for US users, and the minimum earnings to have a payout from CashCrate is $20 – which they pay you and their six million users as cash.
IOCS is a not-for-profit research organization that conducts studies and experiments on shopping-related behavior – things like how we, as consumers, evaluate products, how we make the buying decisions, etc. Although the focus is mostly on shopping related behavior, some of their experiments and studies include broader areas of marketing, psychology, and economics.