I know this is kind of an older comment, but just in case you haven’t gotten it resolved yet, just email the address that they have in the email/website. They have always answered me promptly whenever I email them with a question or concern. They should be able to fix the problem for you!! I love Pinecone too; definitely worth trying to have them fix it.
The biggest draw of taking online surveys is that you can take these surveys whenever it’s convenient to you. You decide when and where you take these surveys. All you need is a laptop or mobile device that can connect to the Internet. So relax and take some surveys while enjoying your favourite café or in front of the tv when the kids are asleep, it’s up to you! And best of all - you’ll get paid for it.
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IOCS is a not-for-profit research organization that conducts studies and experiments on shopping-related behavior – things like how we, as consumers, evaluate products, how we make the buying decisions, etc. Although the focus is mostly on shopping related behavior, some of their experiments and studies include broader areas of marketing, psychology, and economics.